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ARRIS Home Network Management products simplify the delivery, management and support of advanced subscriber services, helping you keep up with the steady stream of new devices and customer demands for more bandwidth, mobility, and choice.
The home has changed radically over the past decade. Consumers have shown an insatiable appetite for applications and services delivered via personal mobile devices. Traffic over Wi-Fi has increased exponentially and Video – both over-the-top and managed video – delivered over Wi-Fi makes network problems immediately visible to consumers. This coupled with Mobile device usage has created demand for greater coverage, high performance, and high quality.
Wi-Fi is a huge challenge for operators. Troubleshooting Wi-Fi problems is difficult because the network is invisible and there are many sources of interference. It creates long technical support calls, unnecessary truck rolls, and unnecessary equipment returns. The rapid rise in Wi-Fi devices and corresponding traffic has exceeded the capacity and coverage capabilities of many residential gateways. Consumers have little or no visibility into what is happening on their network and Retail vendors are attempting to capitalize on this opportunity by delivering their own solutions direct to the consumer. This creates additional support issues for the broadband service provider when dealing with unmanaged equipment providing Wi-Fi.
However, there is a real opportunity to turn Wi-Fi into an advantage -- by delivering high quality Wi-Fi, and increasing customer satisfaction while simultaneously reducing operational expenses.
The ECO Wi-Fi Home Solution is a comprehensive Wi-Fi offering that encompasses software elements that reside on the home CPE, provide data collection, analysis, and policy optimization in the cloud, and assurance applications for operations personnel and mobile applications for subscribers to remotely manage, view, and troubleshoot Wi-Fi in the home.
The ECO Wi-Fi Home applications provide visibility into the home and Wi-Fi troubleshooting capability:
ECO Wi-Fi Home device control solution is a network management and control plane stack that enables Wi-Fi management. It is composed of the following components:
ECO Wi-Fi Cloud is a suite of remote management products for managing the home Wi-Fi service:
ARRIS offers professional services that enable operators to understand, baseline, plan and execute prioritized improvements at every stage of the Wi-Fi journey, while maximizing ROI and business value along the way.
From Wi-Fi call driver analysis and CPE data-model consulting, to master system integration and post-deployment services, we identify the quick wins that can bring results today, in addition to defining and integrating the longer term next generation solutions.
With focus on the Wi-Fi Customer Experience, ARRIS brings the needed independent services, guidance and tools that enable operators to navigate the home Wi-Fi challenge successfully.
ARRIS leverages a development operations (DevOps) approach to infuse its software solutions with the highest possible quality, while speeding the delivery of new features and capabilities. By fostering a culture of constant communication throughout the product development lifecycle, DevOps helps us quickly identify, reduce, diagnose and overcome issues to significantly reduce failure rates in the field and their impacts on our customers. As part of this approach, our managed release process also enables us to introduce new features on a consistent basis, build customer feedback into our solutions throughout the development process and ensure that our software is stringently tested under real-world conditions - before deployment.